At Fams Furniture, we prioritize a smooth and reliable delivery experience for all our customers. Please review our delivery information below to understand our process.
Delivery Timeframes
- Standard UK Locations: We aim to deliver your furniture within 2-3 working days from order confirmation.
- Remote Areas and Islands: Deliveries may take 3-5 working days depending on location.
- Delivery time estimates: We usually do delivery in the evening time.
Please note that while we strive to meet these timeframes, occasional delays may occur due to factors beyond our control such as severe weather conditions or exceptional demand.
To verify the estimated delivery time for your specific location before ordering, please contact our customer service team.
Free Ground Floor Delivery
- We provide free standard delivery to ground floor locations throughout our service area.
- For deliveries to upper floors, apartments without lifts, or locations with restricted access, please notify us when placing your order.
- Additional charges may apply for special delivery requirements.
Track Your Order
To check the status of your delivery:
- Contact our customer service team via email or phone
- Use our website contact form
Our team will provide you with the most current information regarding your order status.
Delivery Process
- Once your order is processed, our delivery team will contact you at least one day before delivery.
- Our delivery team will contact you on the scheduled delivery day with an estimated arrival time.
- If you need to reschedule, please provide at least 24 hours notice.
Additional Information
- Please ensure someone is available to receive and inspect the delivery.
- All items will be delivered to your doorstep or ground floor entrance unless alternative arrangements have been made.
- We cannot be held responsible for delays caused by incorrect delivery information or circumstances beyond our control.
At Fams Furniture, we’re dedicated to ensuring your furniture reaches you in perfect condition and on time. If you have any questions about our delivery service, please don’t hesitate to contact us.